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What lessons have you learned from this year? Thanks to great support from our Channel Partners we were able to deploy solutions the same day. These companies needed immediate deployment of remote access solutions. Many companies approached Pulse Secure and our channel partners to help them guarantee business continuity. What has been your company's biggest challenge during 2020 and how did you overcome it? What role did your own teams play in that?
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We also launched the ‘Pulse Care' Remote Access program, enabling rapid deployment at reduced cost for customers. This program also including extended no-cost trial periods of our solutions. This allowed our channel partners to speed-up the quoting and installation process. Pulse Secure has initiated different programs and campaigns helping channel partners to guarantee business continuity during the pandemic. We also added additional resources to deal with the increased flow of companies requesting support for remote access solutions. How have you supported your partners during the pandemic? Has it made you change your strategy in any way? If so, how? As Remote Access is the new standard, we've seen the number of partners increase by 120 per cent in 2020. Pulse Secure has the privilege to work together with very dedicated partners in every European country. Partners receive a series of benefits depending on their Tier level. In order to achieve Preferred or Elite level, we ask partners to specialise in more than one product from our Secure Access Portfolio. Since day one, Pulse Secure has been 100 per cent channel focused. Our partner program has three tiers Authorised, Preferred and Elite partners. Give us a flavour of your channel strategy - how long have you worked with the channel, how is your programme structured, how many partners do you work with etc